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Are you aged between 5 and 25?

Help for carers

Support Line

We’re still here to provide support

We’ve extended our Support Line hours, now open Monday - Friday 8.15am – 3pm every weekday. Carers can call free on 0800 0388 885

Or email:

Support as your caring role changes
Caring doesn’t stay the same. We're also here to help those who are new to caring.

Planning for emergencies
Now more important than ever, we can help you to think through what a contingency plan might look like.

Apply for grants
White goods, tablets or similar electronics to support with the caring role.

Help with employment
We understand the complexities of juggling work and caring and can help you through this.

Help to look after yourself
We understand the barriers many carers face  looking after yourself. We can help you find the right support.

Support you with technology
We know that carers can lack confidence in accessing support online or using technology to help with caring. We can help.

Quick and accessible information
We can point you to online sources of support or email/post information regarding caring.

Other options:

Carers UK Adviceline - 0808 808 7777
Monday to Friday, 9am – 5pm
You can talk to Carers UK, no matter how complex your query is. They provide advise on financial and practical matters related to caring.

Carers UK also have a range of help and advice factsheets and guides available here.

If you have an urgent caring issue contact:

0300 247 0201

Option 1 – Health Access
Option 2 – First Response
Option 3 – Safeguarding

On evenings, weekends and bank holidays, phone the Emergency Duty Social Work Team on 01454 615 165.

If there is immediate danger always phone the police on 999. The non-urgent police number is 101.

Cruise Helpline

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement.

The number is 0808 808 1677

You can also email:

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

Samaritans - 116 123 -
There around the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call them on the phone. This number is FREE to call. You don't have to be suicidal to call the Samaritans.