Click here to visit our Young Carers' website

Are you aged between 5 and 25?

Help for carers

Support Line

Our Support Team are available between 8.15am — 3pm weekdays (excluding public holidays)

Call 0800 0388 885 to get advice and information.

Or you can email

A Compassionate Community Hub helpline has been created to offer support to people across Bath & North East Somerset.

Call 0300 247 0050 if you are in need of help or advice with:

  • Medication
  • Food
  • Wellbeing
  • Discharge support
  • Money matters and work
  • Housing
  • Family Support
  • Logistics
  • Public Health Advice
  • Council Services

This service will operate 7 days a week 9:00am to 5:00pm. (please do not call outside of these hours or use this phone number to ask for medical advice regarding the virus)

Carers UK Adviceline - 0808 808 7777
Monday to Friday, 9am – 5pm
You can talk to Carers UK, no matter how complex your query is. They provide advise on financial and practical matters related to caring.

Carers UK also have a range of help and advice factsheets and guides available here.

If you have an urgent caring issue contact:

0300 247 0201

Option 1 – Health Access
Option 2 – First Response
Option 3 – Safeguarding

On evenings, weekends and bank holidays, phone the Emergency Duty Social Work Team on 01454 615 165.

If there is immediate danger always phone the police on 999. The non-urgent police number is 101.

Cruise Helpline

The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement.

The number is 0808 808 1677

You can also email:

The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.

Samaritans - 116 123 -
There around the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call them on the phone. This number is FREE to call. You don't have to be suicidal to call the Samaritans.