Click here to visit our Young Carers' website

Are you aged between 5 and 25?

Help for carers

Support Line

Our Support Team are available between 8.15am — 3pm weekdays.

Call 0800 0388 885 to get advice and information.

Or you can email

Compassionate Community Covid-19 Helpline

Please call 0300 247 0050 if you or the person you care for are sick or self-isolating as a result of the Covid-19 virus and need to ask for help from others. This could be:

  • you need to collect a prescription
  • you require an emergency food parcel
  • you need a gas or electricity meter top-up
  • you are feeling anxious or lonely and need to talk to somebody

This service will operate 7 days a week 9:00am to 5:00pm. (please do not call outside of these hours or use this phone number to ask for medical advice regarding the virus)

If you have an urgent caring issue:

Adult Social Care provided by Virgin Care

First Response Team 0300 2470203 (option 2)

On evenings, weekends and bank holidays, phone the Emergency Duty Social Work Team on 01454 615 165.

If there is immediate danger always phone the police on 999. The non-urgent police number is 101.