Click here to visit our Young Carers' website

Are you aged between 5 and 25?

Help for carers

Information and advice

Carer Hub - a 24/7 information point for carers at the Royal United Hospital.

The Carer Hub is a partnership between the RUH, Friends of the RUH, Bath & North East Somerset Carers Centre and Carer Support Wiltshire, with support from other local Carers’ Centres.

Other options

Carers UK Adviceline - 0808 808 7777

Monday to Wednesday, 10am to 4pm.

You can talk to Carers UK, no matter how complex your query is. They provide advise on financial and practical matters related to caring, such as:

  • Benefits and tax credits
  • Carers employment rights
  • Carers’ Assessments
  • Services available for carers
  • How to complain effectively and challenge decisions.

Carers UK Listening Service - 0808 808 7777

Mondays and Tuesdays, from 9am to 7pm.

Talk through your caring situation with a trained volunteer who understands what you are going through.

Carers UK also have a range of help and advice factsheets and guides available here.

Adult Social Care
Call ASIST on 01225 396 000 (Option 2) or email

On evenings, weekends and bank holidays, phone the Emergency Duty Social Work Team on 01454 615 165.

If there is immediate danger always phone the police on 999. The non-urgent police number is 101.


Whatever you're going through, call the Samaritans for free any time, from any phone on 116 123.

There around the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call them on the phone. This number is FREE to call. You don't have to be suicidal to call the Samaritans.

Age UK 
- providing free information and advice to help you on topics as diverse as claiming benefits to care homes.

Independent Age - providing you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.

Useful guides

B&NES Dementia Support: A Carer’s Guide - a brief overview of some useful organisations and services for people with dementia and their carers who live in the Bath and North East Somerset (B&NES) area.

Carer’s support guide - helpful information to support you in your role. (Virgin Care)

Coming out of hospitalIf the person you care for is in hospital you may be faced with important decisions. This fact sheet has some helpful things to think about. (Carers UK)

Hope Guide - support groups & activities in Bath and North East Somerset. (New Hope)

Local online resources

Carers Club - Providing clear, simple, straight forward advice and support about your caring journey or the journey of someone you know who is providing essential care.

Wellbeing Options - Supporting adults in Bath and North East Somerset to live full and independent lives with information about local care providers, services and activities, along with links to other useful websites and resources.

1 Big Database - Discover organisations and events in Bath and North East Somerset for a range of family issues, childcare, parenting support, benefits, school and much more.

Rainbow Resource - Providing information on the services children, young people and their families can expect from a range of local agencies – including education, health and social care providers and voluntary organisations. 

Community Health and Care Services - Health and care services in people's homes and the community.

Safeguarding - Safeguarding is everybody's business - the single website for adult and child safeguarding in Bath and North East Somerset.

Carer Hub at the RUH - 24/7 information point for carers
Carer Hub at the RUH - 24/7 information point for carers