Click here to visit our Young Carers' website

Are you aged between 5 and 25?

Help for carers

Further information and advice

Adult Social Care provided by Virgin Care

First Response Team
0300 2470203 (option 2)

On evenings, weekends and bank holidays, phone the Emergency Duty Social Work Team.
01454 615 165.

If there is immediate danger always phone the police on 999.

The non-urgent police number is 101 - you can use 101 when you need the police but not an emergency response.

Local online resources

Safeguarding - safeguarding is everybody's business - the single website for adult and child safeguarding in Bath and North East Somerset. This is abuse campaign

Wellbeing Options - supporting adults in Bath and North East Somerset to live full and independent lives with information about local care providers, services and activities, along with links to other useful websites and resources.

1 Big Database - discover organisations and events in Bath and North East Somerset for a range of family issues, childcare, parenting support, benefits, school and much more.

Rainbow Resource - providing information on the services children, young people and their families can expect from a range of local agencies – including education, health and social care providers and voluntary organisations. 

Community Health and Care Services - health and care services in people's homes and the community.

National organisations

Carers UK Adviceline
0808 808 7777
You can talk to Carers UK, no matter how complex your query is. They provide advise on financial and practical matters related to caring. Carers UK also have a range of help and advice factsheets and guides available here.

116 123
There around the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call them on the phone. This number is FREE to call. You don't have to be suicidal to call the Samaritans.

Age UK 
Providing free information and advice to help you on topics as diverse as claiming benefits to care homes.

Independent Age
Providing you and your family with clear, free and impartial advice on the issues that matter: care and support, money and benefits, health and mobility.

Department for Work & Pensions
Advice on benefits etc.

Campaign Against Living Miserably (CALM)
0800 58 58 58
Provides listening services, information and support for men at risk of suicide, including web chat.

Papyrus UK
0800 068 41 41
07786 209697 (text)
Confidential support for under-35s at risk of suicide and others who are concerned about them.

Rethink Mental Illness
0300 5000 927
Provides support and information for anyone affected by mental health problems, including local support groups.

0808 800 4444
Open 365 days a year - weekdays 8.00 am to 8.00 pm, weekends 9.00 am to 5.00 pm (England); 


0808 800 3333
Scope provides free and independent support on issues that matter to disabled people and their families. Calls are free from a UK landline and from most mobiles.

British Red Cross

0300 456 1155
(Mon to Fri, 9.30-5)

The Silver Line 
0800 4 70 80 90
Helpline for older people open every day of the year, 24 hours a day

National Centre for Domestic Violence
0800 970 2070
The National Centre for Domestic Violence helps people get protection from their abuser. They provide free legal support to all survivors of domestic violence, for example by helping individuals get injunctions from their local court. 


0808 802 4040
(free from landlines and most mobiles)
Monday to Friday 10am to 1 pm and 2pm to 5pm)

Respect Phoneline offers information and advice to men and women in heterosexual or same-sex relationships who want to stop their violent behaviour.

We Are With You
0207 251 5860
Get free, confidential support with alcohol, drugs or mental health issues. 

Alcoholics Anonymous
0845 769 7555
Help and support with alcohol addiction. 

Consumer rights
0345 404 0506
Consumer Rights advice. 

0808 800 5000

Rape Crisis
A network of independent Rape Crisis Centres and online resources.

08451 30 40 16
Relationship support for everyone. 

0845 767 8000
A leading UK mental health charity.

0800 77 66 00
Honest information about drugs.

Narcotics Anonymous
0300 999 1212

Organisations for young carers

0800 1111 (24/7)

A confidential service for vulnerable children under 19 to talk about anything that is worrying them.

Children’s Society
Find a young carers’ project and get help and information.

Youth Access
A directory of advice and counselling services.

The Mix

Caring Alone
Free online social and support for young adult carers aged 16 to 30.

Bullying UK
Help and advice as well as online support on all aspects of bullying at school, online and at work.

Young Minds

The UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.

Off The Record Bath and North East Somerset
Free, confidential and independent services for children and young people that support the development of their emotional health and well-being.

Useful guides

B&NES Dementia Support: A Carer’s Guide - a brief overview of some useful organisations and services for people with dementia and their carers who live in the Bath and North East Somerset (B&NES) area.

Carer’s support guide - helpful information to support you in your role. (Virgin Care)

Coming out of hospitalIf the person you care for is in hospital you may be faced with important decisions. This fact sheet has some helpful things to think about. (Carers UK)