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Frequently Asked Questions

Carers UK have published a really helpful FAQs page. Keep checking back as it's updated regularly.

Read the latest Government guidance for unpaid carers covering:

  • What is meant by clinically ‘vulnerable groups’ and clinically ‘extremely vulnerable groups’ in relation to COVID-19 infection
  • What you should be doing to prepare
  • Protecting yourself and the person you care for
  • Caring for someone who is clinically ‘extremely vulnerable’
  • If the person you care for is concerned about their usual paid carer coming in and out of their home and the risk of infection
  • Facemasks
  • If the person you care for is in a care home
  • Maintaining your own health while you are looking after others
  • Accessing alternative care quickly if you are unable to provide care
  • If you need time off work to care for a relative who has symptoms or is self-isolating
  • Collecting prescriptions if you are self-isolating
  • If the person you care for has symptoms
  • If you are a carer and you have symptoms


Where can I get help in B&NES?

A Compassionate Community Hub with a helpline has been created to offer support to people across Bath & North East Somerset.

Call 0300 247 0050 if you are in need of help or advice with:

  • Medication
  • Food
  • Wellbeing
  • Discharge support
  • Money matters and work
  • Housing
  • Family Support
  • Logistics
  • Public Health Advice
  • Council Services

This service will operate 7 days a week 9:00am to 5:00pm. (please do not call outside of these hours or use this phone number to ask for medical advice regarding the virus


Where can I get food in B&NES?

See the latest details on local food delivery options.


How are supermarkets responding?

The major supermarkets are all putting in place special arrangements. Click on the links below for the latest details.

Asda

Morrisons 

Sainsbury’s 

Iceland

Tesco 

Marks and Spencer 

Co-op


Where can I get financial advice in B&NES?

Clean Slate- financial guidance and reassurance for people on low incomes.

Citizen's Advice B&NES - Coronavirus FAQs guidance.