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Help for carers

Coronavirus - advice for carers

There’s a lot of information to take in, some of it changing daily, around Coronavirus.  Here are some links which you may find helpful.


Compassionate Community Covid-19 Helpline

Please call 0300 247 0050 if you or the person you care for are sick or self-isolating as a result of the Covid-19 virus and need to ask for help from others. This could be:

  • you need to collect a prescription
  • you require an emergency food parcel
  • you need a gas or electricity meter top-up
  • you are feeling anxious or lonely and need to talk to somebody

This service will operate 7 days a week 9:00am to 5:00pm. (please do not call outside of these hours or use this phone number to ask for medical advice regarding the virus)


Carers UK – have put together information and advice, Frequently Asked Questions, wellbeing action plan and Carers Forum where you can chat with other carers.

NHS – Up to date guidance on Coronavirus and Covid-19 symptoms

Governmentadvice on how to respond

Carers Trust – have put together a page of information and advice

Bath and North East Somerset Council - Stakeholder Newsletter


Get coronavirus support for an extremely vulnerable person

The  government has set up a dedicated (online) helpline for vulnerable people who meet the criteria below. Carers of these vulnerable people can register on their behalf.

  • have had a solid organ transplant
  • have lung cancer, and you’re getting active chemotherapy or radical radiotherapy
  • have cancer of the blood or bone marrow, at any stage of treatment - for example, leukaemia, lymphoma or myeloma
  • have any cancer for which you’re getting immunotherapy or other continuing antibody treatments
  • have any cancer for which you’re getting a targeted treatment which can affect the immune system - for example, protein kinase inhibitors or PARP inhibitors
  • have had bone marrow or stem cell transplants in the last 6 months, or are still taking immunosuppression drugs
  • have a severe respiratory condition - including cystic fibrosis, severe asthma or severe COPD (Chronic Obstructive Pulmonary Disease)
  • have a rare disease or inborn error of metabolism that significantly increases your risk of infection - for example SCID or homozygous sickle cell
  • are getting an immunosuppression therapy that’s sufficient to significantly increase your risk of infection
  • are pregnant, and have a significant congenital or acquired heart disease