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You are not alone, we are here for you

Support Line

We recognise all that you’re doing to help your loved one get the most out of life. Looking after someone can be a rewarding experience, but it can also be very challenging and impact many areas of your life. Whether you need focused practical advice or the space to offload, we’re here to listen.  

Our Support Line offers free support and advice to anyone looking after someone. We are also available to talk to anyone who may have a question about caring.

Thank you so much for listening and advising me. You really made all the difference to my day and my mum's too.

I'm so grateful for the support I received from The Carers' Centre at such a difficult time.

I’m so glad that I finally made the phone call. You are a lifeline for people in situations like me.

How we can help

  • Access trusted information and advice about caring 
  • Receive emotional support 
  • Find out what financial support you may be entitled to 
  • Understand your rights 
  • Learn how to put a care plan in place for your loved one
  • Get an overview of support, resource and information available for your situation  
  • Discover techniques and resources to look after your health and wellbeing 

Who can access our Support Line?

Whether you’ve just recognised yourself as a carer or have been supporting someone over many years, our Freephone Support Line is open to all, wherever you are in your caring journey. 

We're also on hand to advice anyone that is worried about someone with caring responsibilities. 

We’re here to help

To receive focused, one to one support from our trained team call our Freephone Support Line on 0800 038 8885 or email We're available from 9am - 1pm, every weekday.

Frequently asked questions

Here's some answer to common questions about our Freephone Support Line.

We're sorry if you're unable to get through, sometimes our lines can be very busy. You will be able to leave a voicemail with your contact details and we will respond to your message as soon as we can. (Please allow up to three working days). You can also email us on

Out of our opening hours you are welcome to leave a message with us or email

On evenings, weekends and bank holidays, for support with urgent caring issues you can phone the Emergency Duty Social Work Team on 01454 615 165.

If there is immediate danger always phone the police on 999. The non-urgent police number is 101.

We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

If you request that we refer you to a third party organisation we will only undertake this with your permission.

Under our agreement with Virgin Care Limited, acting on behalf Bath and North East Somerset Council, we are required to share personal information (name, address, age, address, ethnic background, religious beliefs) for carers accessing information, advice support services.

Under our agreement with Bath and North East Somerset Council, we will share personal information (name, date of birth, postcode) of children accessing our young carers services.

More information can be found in our Privacy Policy.

Statutory carers assessments are undertaken by the Social Care Team at Virgin Care. They can be contacted on 0300 2470201, option 2 (weekdays, 8.30am-5pm, except Fridays when they close at 4.30pm)

Need to talk? Call our Freephone Support Line on 0800 0388 885 (Mon-Fri, 9am – 1pm)